Ownership & Use of Content

 

Unless otherwise stated, all website design, text, images, graphics, and any underlying software or code are the exclusive property of BIG FLAMES BBQ. All rights are strictly reserved.

 

Permission is granted to electronically copy and print sections of this website solely for the purpose of placing an order with BIG FLAMES BBQ or for personal reference. All copyright notices must remain intact on any reproduced materials. Downloadable software or documents from this website are provided strictly for end-user use in accordance with applicable licensing agreements. Any other reproduction, modification, redistribution, or use of this site’s content or software in breach of these terms is prohibited and may result in civil or criminal penalties.

 

 

Disclaimer

 

BIG FLAMES BBQ makes no warranties or representations of any kind regarding the website or its contents. All information is provided “as is,” without warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy.

 

BIG FLAMES BBQ shall not be liable for any direct, indirect, incidental, or consequential damages, including but not limited to loss of use, data, or profits, arising from the use or performance of this website or the information within it.

 

Website content may include technical inaccuracies or typographical errors. Pricing, availability, and service details are subject to change without notice.

 

 

Limited Liability

 

Unless explicitly stated, BIG FLAMES BBQ and its owners, employees, and affiliates shall not be held liable for any damages resulting from or related to the use of this website. This includes, but is not limited to, damages related to loss of profit, loss of data, property damage, or third-party claims, under any legal theory.

 

 

External Links

 

This website may contain links to third-party websites. These are provided for convenience only. BIG FLAMES BBQ is not responsible for the content, privacy practices, or accuracy of any external sites. The inclusion of any link does not imply endorsement or association.

 

 

Cancellation Policy

 

• Deposit: A non-refundable deposit of 35% of the estimated total is required to confirm and reserve your catering date. This deposit will be applied toward your final invoice.

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• Cancellation Deadline: Written notice of cancellation must be provided at least 14 days before the scheduled event date. Cancellations made within 14 days will be charged the full quoted amount.

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• Rescheduling: We will make every effort to accommodate rescheduling requests based on availability. If we are unable to accommodate your new date, the deposit will be forfeited.

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• Final Guest Count: Your final guest count must be submitted no later than 7 days before your event. This becomes the minimum number for billing. Reductions after this point will not reduce the invoice total. Increases or failure to provide the final count within 72 hours of the event may result in additional charges.

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• Force Majeure: In the event Big Flames BBQ is unable to perform its catering services due to circumstances beyond its control—including but not limited to extreme weather, natural disasters, government restrictions, vehicle accidents, truck breakdowns, equipment failure, or medical emergencies—weather-related cancellations will result in the deposit being forfeited, while non-weather-related incidents will result in the deposit being refunded in full. By proceeding with a booking, the client acknowledges and agrees to waive any and all claims for additional compensation, reimbursement, or damages—including, but not limited to, venue costs, rental losses, or reputational impact—arising from such cancellations or service disruptions.

 

 

Payment Terms

 

Accepted Payment Timeline:

• Cheques: Must be mailed 1 week prior to the event.

• EFT (Electronic Funds Transfer): Must be sent 5 business days prior, and proof of payment must be provided.

• E-Transfers: Must be received 2 business days prior to the event.

• Credit Card Payments: Must be processed 2 business days prior to the event.

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•  Invoice Due Date: All invoices are due 24 hours before the inovice due date (date of event). unless otherwise specified.​

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• Final Payment on Arrival: Clients may opt to make their final payment upon arrival on the day of the event; however, no services—including setup, food preparation, or serving—will begin until the full balance is paid and confirmed. We strongly recommend completing final payment at least 24 hours in advance to avoid delays. By choosing to pay on arrival, the client agrees that BIG FLAMES BBQ is not liable for any delays to service or event flow resulting from pending payment.

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• Grace Period: A 30-day grace period may be granted only if requested and approved in writing prior to your event date. If approved, no interest will accrue during this period. However, once the grace period ends, interest will be retroactively applied from the original invoice due date. Grace period requests made after the event date will not be considered.

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• Late Payment Interest: Interest of 23.99% per month (30 days) will accrue on overdue balances, compounded monthly for up to 180 days.

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• Accepted Payment Methods: We accept credit cards, e-transfers, cash, and cheques. Please include the invoice or reference number with all payments.

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• Currency: All payments must be made in CAD (Canadian Dollars) unless otherwise agreed upon.

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• Payment Confirmation: A payment receipt will be emailed upon processing.

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• Disputed Charges: Disputes must be raised within 5 business days of receiving the invoice. After this period, charges will be considered accurate.

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• Collections & Legal Action: Unpaid balances exceeding 90 days may be forwarded to a collections agency or pursued via legal means, with any costs incurred added to the debtor’s responsibility.

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• Payment Allocation: Payments will be applied to the oldest outstanding invoice first, unless instructed otherwise.

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• Refunds: Refunds are handled in accordance with our cancellation policy and applicable laws.

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• Credit Holds: Accounts with overdue balances may be placed on hold, restricting future services until payment is made in full.

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• Policy Changes: BIG FLAMES BBQ reserves the right to modify payment terms with notice.

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Event Details & Final Counts

To ensure the successful execution of your event, all final food counts and event-related details must be submitted no later than seven (7) days prior to the scheduled event date. This includes, but is not limited to: final guest count, menu selections, service timeline, and any special arrangements or accommodations.

• Late Submission Fee: Submissions received after the 7-day deadline may be subject to a Late Counts Fee. This fee reflects the need to allocate a team member to source perishable goods outside of our regular weekly ordering cycle.

• Booking Exceptions: This policy does not apply to events that are booked within 7 days of the event date. In such cases, all details are required immediately upon confirmation, and accommodations will be made based on availability.

• Guest Flow & Serving Duration: It is the client’s responsibility to inform our team of the anticipated guest flow and any specific service expectations. Our standard practice is to provide sufficient staffing to ensure all guests are served within a two-hour service window. Should the client require an accelerated service period (e.g., to serve all guests in under two hours), this must be communicated and approved in advance so that appropriate staffing adjustments can be made. Any request to alter the standard serving duration may be subject to additional fees based on staffing and logistical requirements.

• BIG FLAMES BBQ will not be held liable for any complaints or issues arising from serving times that were not discussed and approved prior to the event date.

 

 

Liability Disclaimer – Food Safety & Allergies

 

Customer Responsibility: Clients must inform us of any dietary restrictions or allergies prior to the event. By consuming our products, clients acknowledge that BIG FLAMES BBQ and its team are not liable for allergic reactions, foodborne illnesse or related incidents.

 

For allergy-related information, please request our Allergy & Ingredient Guide prior to your event.

 

 

Agreement Acknowledgment

 

By booking catering services with BIG FLAMES BBQ or transacting via this website, you agree to all terms and conditions outlined above.